Last updated: October 18, 2026
1. Our return window
Alberta Cricket Store is operated by CRICKET STORE EDMONTON IMC. This policy applies to retail purchases from our online store at albertacricketstore.ca. It does not apply to indoor cricket bookings or facility use.
We offer a 30-day voluntary return period. Request your return within 30 days after your order is delivered. Contact us with your order number, the item you wish to return and the reason for the return. A receipt or other proof of purchase helps us identify your order.
The voluntary return conditions below are separate from rights you have under applicable consumer law.
2. English willow bats
An English willow bat that has been used in a match or for indoor play is not eligible for a change-of-mind return. English willow bats that have not been used in actual play may be returned under our 30-day return policy.
Please describe the bat's condition and any preparation or alterations when contacting us. Contact us before using or preparing a bat if you are unsure whether you intend to keep it.
The restriction on bats used in play does not remove rights you may have for a defect, misdescription or other issue covered by applicable law.
3. How to return an item
Email coolmind3638@gmail.com or call +1 780-222-3222 to request a return. We will provide return instructions and a return shipping label. Please use the label supplied and pack the item securely to protect it during transit. Keep your shipping receipt and tracking information.
For unused items returned under this policy, we provide the return shipping label free of charge. The cost of that label is not deducted from your refund. Your statutory rights concerning return costs remain unaffected.
Return address:
Alberta Cricket Store
8705 53 Avenue NW
Edmonton, Alberta T6E 5E9, Canada
Please do not send returns to the former 6132 13 Avenue SW address. Contacting us first helps ensure the return reaches the correct place; it is not an additional condition on a statutory cancellation or remedy.
4. Inspection and refunds
When we receive your returned item, we will check it against this policy and let you know the outcome. If a voluntary return is declined, we will explain the reason and the available next steps. An inspection does not override a refund or other remedy required by law.
We do not charge a restocking fee on voluntary returns. For an approved return, the refund covers the price of the returned item only; the original outbound shipping charge for your order is not refunded. If you ask us to send a replacement or exchange item, the shipping cost of sending that replacement is charged to you. This does not change any refund required by law for damaged, defective or incorrect goods.
Once we receive your returned item and it is approved, we will issue your refund to the same payment method you used for your purchase: if you ordered online and paid by card, the refund will be returned to your card; if you paid by Interac e-Transfer, we will send your refund by e-Transfer. We will confirm the refund amount when your return is approved. Your payment provider may need additional time to show the credit. Statutory refunds will be made within the period required by applicable law, and no voluntary-return fee will be imposed where it would reduce a refund required by law.
5. Damaged, defective or incorrect goods
If an item arrives damaged, is incorrect or appears defective or materially different from its description, contact us with your order number and details of the issue. Photographs may help us assess it. Stop using an item if continued use could be unsafe or worsen the damage.
We will investigate and explain the appropriate remedy under applicable law and any additional product warranty. The 30-day voluntary return window, the used-bat restriction and any voluntary-return charges do not limit rights or remedies that cannot legally be excluded. You do not have to accept store credit in place of a refund to which you are legally entitled.
Any manufacturer's voluntary warranty is additional to your applicable legal rights against the seller. Refer to the coverage supplied for the particular product; this policy does not promise one warranty period for all products.
6. Order cancellations and contact
If you need to cancel or change an order, contact us as soon as possible. What can be changed depends on the order's status and any preparation or customization already agreed and performed. Any statutory cancellation right remains available, and we will not introduce a cancellation charge that was not disclosed and agreed as required by law.
Questions or return requests:
Email: coolmind3638@gmail.com
Telephone: +1 780-222-3222
Return and Refund Policy — Roman Urdu
1. Return ki muddat
Alberta Cricket Store ko CRICKET STORE EDMONTON IMC chalata hai. Ye policy hamari online store (albertacricketstore.ca) ki retail khareedari par lagu hai; indoor cricket bookings ya facility ke istemal par lagu nahi.
Hum 30 din ki voluntary return ki sahoolat dete hain. Apne order ki delivery ke 30 din ke andar return ki darkhwast karein. Rabte ke waqt apna order number, jo cheez wapas karni hai aur us ki wajah batayein. Receipt ya khareed ka saboot order ki shanakht mein madad karta hai.
Neeche di gayi voluntary shartein un huqooq se alag hain jo aap ko qanoon ke tehat hasil hain.
2. English willow bats
Jo English willow bat match mein ya indoor play mein istemal ho chuka ho, woh sirf pasand badal jane (change of mind) ki bunyad par wapas nahi hoga. Jo bat asal khel mein istemal nahi hua, woh hamari 30 din ki policy ke tehat wapas ho sakta hai.
Rabte ke waqt bat ki haalat aur us par ki gayi koi tayyari ya tabdeeli bata dein. Agar aap ko yaqeen na ho ke aap bat rakhenge ya nahi, to istemal ya tayyari se pehle hum se rabta kar lein.
Khele hue bat par pabandi aap ke un huqooq ko khatm nahi karti jo defect, ghalat bayan ya qanoon ke tehat aap ko hasil hain.
3. Return ka tareeqa
Return ke liye coolmind3638@gmail.com par email karein ya +1 780-222-3222 par call karein. Hum aap ko return ki hidayat aur return shipping label denge. Wahi label istemal karein aur cheez ko achi tarah pack karein taake raste mein mehfooz rahe. Shipping receipt aur tracking apne paas rakhein.
Jo cheezein istemal nahi hui aur is policy ke tehat wapas hon, un ke liye return shipping label hum FREE dete hain — us ki qeemat aap ke refund se nahi kategi. Return ke kharchon par aap ke qanooni huqooq is se mutasir nahi hote.
Return ka address: Alberta Cricket Store, 8705 53 Avenue NW, Edmonton, Alberta T6E 5E9, Canada. Barah-e-karam returns purane 6132 13 Avenue SW wale address par na bhejein. Pehle rabta karna is liye hai taake return sahi jagah pohanchay; ye kisi qanooni haq par izafi shart nahi hai.
4. Check aur refunds
Jab aap ki wapas ki hui cheez hamein mil jayegi, hum usay is policy ke mutabiq check karke aap ko natija batayenge. Agar voluntary return mana ho jaye to hum wajah aur aglay qadam batayenge. Ye check kisi bhi aise refund ya remedy ko nahi rokta jo qanoon lazmi karta ho.
Hum voluntary returns par koi restocking fee nahi lete. Approved return par refund sirf wapas ki gayi cheez ki qeemat ka hoga; aap ke order ki pehli (outbound) shipping refund nahi hogi. Agar aap replacement ya exchange bhejne ko kahein to us replacement ko bhejne ki shipping aap se li jayegi. Ye baat un refunds ko nahi badalti jo kharab, defective ya ghalat cheez ke liye qanoon lazmi karta hai.
Jab return ki hui cheez hamein mil jaye aur approve ho jaye, to refund usi payment method par jayega jis se aap ne payment ki thi: online card se payment ki thi to refund card par wapas jayega; Interac e-Transfer se ki thi to hum refund e-Transfer se bhejenge. Approval ke waqt hum refund ki raqam confirm kar denge. Aap ke payment provider ko credit dikhane mein kuch waqt lag sakta hai. Qanooni (statutory) refunds qanoon ki di gayi muddat mein diye jayenge, aur koi voluntary fee aisa refund kam nahi karegi jo qanoon lazmi karta ho.
5. Kharab, defective ya ghalat cheezein
Agar koi cheez kharab pohanchay, ghalat ho, ya defective lage ya apni tafseel se numaya tor par mukhtalif ho, to order number aur maslay ki tafseel ke saath rabta karein. Photos maslay ki jaanch mein madad karti hain. Agar mazeed istemal khatarnak ho ya nuqsan barha sakta ho to cheez istemal karna band kar dein.
Hum jaanch karke qanoon aur kisi bhi product warranty ke mutabiq munasib remedy batayenge. 30 din ki voluntary muddat, khele hue bat ki pabandi aur koi voluntary charges, un huqooq ko mehdood nahi karte jo qanoon khatm karne nahi deta. Jahan aap ko qanooni tor par refund ka haq ho, wahan aap ko store credit lene par majboor nahi kiya jayega.
Manufacturer ki koi bhi voluntary warranty aap ke un qanooni huqooq ke ilawa hai jo seller ke khilaf aap ko hasil hain. Har product ki coverage usi product ke saath di gayi coverage ke mutabiq hogi; ye policy tamam products ke liye aik hi warranty muddat ka waada nahi karti.
6. Order cancel aur rabta
Agar order cancel ya tabdeel karna ho to jitni jaldi ho sake rabta karein. Kya tabdeel ho sakta hai, ye order ki haalat aur pehle se tay shuda aur ki gayi tayyari ya customization par munhasir hai. Koi bhi qanooni cancellation ka haq barqarar hai, aur hum koi aisa cancellation charge nahi lagayenge jo pehle bataya aur qanoon ke mutabiq tay na hua ho.
Sawalat ya return ki darkhwast: Email: coolmind3638@gmail.com • Telephone: +1 780-222-3222